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optimization Tag

Contact CentersUtilities

3 Key Barriers in seeking to improve call center operations

The absence of relevant metrics and process documentation can lead to call center managers and operators being lulled into a false sense of security. Call centers routinely collect

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Contact Centers

Hidden time thieves in your call center

Is it the complex telephony infrastructure? Are your IVR menus too complicated? Too many levels? Is the skill based routing off? Hunt groups are setup wrong? Possibly, but these is

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info@iteresgroup.com

+1 (214)797-8066

iTeres provides services to companies ranging in size from Fortune 500 to local/regional operations across many industries. We have built our reputation for results on our clients' success and we strive to create partnerships where the collaborative relationships we enjoy with our clients yield measurable results and recognition for them and we become a trusted advisor and an integral part of our clients’ teams.

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Contact us:

info@iteresgroup.com

+1 (214)797-8066

Our address:

6160 Warren Parkway Suite 100 Frisco, TX 75034

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