Software Solutions
Our software solutions
Case Management Dashboard
Real-time Visibility and Targeted Case Analysis with Actionable Insights
Data Exchange Module
Secure Data Exchange with Advanced Encryption
Case Management
Streamlining Case Management with High Accuracy
Case-Hub Intelligence Dashboard
Real-time Visibility and Effortless Case Analysis
iTeres' Case Management Dashboard offers an intuitive, real-time view of case data, empowering users with effortless query tools for targeted analysis. With daily to yearly data options, it delivers actionable insights through both tabular and graphical formats, simplifying monitoring and decision-making.
Intuitive Dashboard for Real-time
Control of Case Management
Experience unparalleled visibility and control over your case management operations with the intuitive Dashboard feature of Case-Hub Intelligence. Offering a real-time, bird’s-eye view of case data, the Dashboard empowers users to monitor case volumes, track statuses, and informed decisions at a glance.
Targeted Case Analysis and
Comprehensive Visualization
Take advantage of the query tools to effortlessly generate a list of cases based specific time periods enabling quick and targeted analysis of case trends and performance metrics. Whether its daily, weekly, monthly, or yearly data, the dashboard delivers actionable insights with precision and flexibility. Displaying results in both tabular and graphical formats, the Dashboard provides a comprehensive visualization of case data, allowing users to identify patterns, trends, and anomalies with ease.
Data Exchange Module
Introducing DataGuard Exchange, the cutting-edge solution revolutionizing regulatory compliance and data security
Seamlessly bridging the gap between the utility and the oversight agency, DataGuard Exchange empowers businesses to securely exchange sensitive information with ease
Advanced and Structured Encryption
Our robust software employe state-of-the-art encryption, XML messaging, and SFTP transfers to safeguard your data at every step of the exchange process. With advanced structured email processing capabilities, DataGuard Exchange efficiently extracts and processes vital information embedded within emails, ensuring seamless integration and compliance.
Elevate Data Security with
DataGuard Exchange
Experience peace of mind knowing that your data is protected and reqgulatory requirements are met effortlessly with DataGuard Exchange. Elevate your data exchange practices to new heights of efficiency, security, and compliance today.
Case Management
iTerres' Case-Hub Intelligence: Streamlining Intake with 90% Success
Introducing Case-Hub Intelligence, the dynamic module designed to streamline intake of cases, provide full case management services, and optimize agent workflows. Built upon advanced algorithms and intelligent classification systems, Case-Hub Intelligent excels at identifying the highest probability match to customer accounts based on data received from the regulatory agency, achieving a success rate of over 90%.
Automated Case Distribution
Based on a round robin distribution method case assignments can automated distributing the case to the assigned agents work queue within seconds of the case being processed through intake to maximize productivity and minimize workload disparities.
Comprehensive Agent Tools
Once assigned, agents have access to a comprehensive suite of tools to manage the case effectively. From commenting and note-taking capabilities to generating pre-populated email communications with case data, agents can efficiently collaborate and communicate with all required parties.
Standardized Responses with Case-Hub
Intelligence
Moreover, Case-Hub Intelligence offers a configurable library of standardized responses. This enables agents to maintain consistency in communication while enhancing efficiency and accuracy in resolving cases. With Case-Hub Intelligence, empower your team to manage cases with precision, consistency, and unparalleled efficiency.