Common Sense Energy Policy for the United States

With November fast approaching I decided to put down two proposals for changes to energy policy that actually will work. Not a list of pie in the sky renewable utopia concepts that have no chance of ever impacting the energy position of the United States in the global economy… Step 1:
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3 Key Barriers in seeking to improve call center operations

The absence of relevant metrics and process documentation can lead to call center managers and operators being lulled into a false sense of security. Call centers routinely collect data on “average” performance, such as average handle time, average speed of answer and aver
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Smart Grid and renewable energy mean new infrastructure

As a follow up to the issue of infrastructure proliferation I would like to include the following excert from an article in Power Magazine: “In June, California issued yet another report on renewable energy. This one, a joint effort of the California Public Utilities Commission
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