Common Sense Energy Policy for the United States
With November fast approaching I decided to put down two proposals for changes to energy policy that actually will work. Not a list of pie in the sky renewable utopia concepts that have no chance of ever impacting the energy position of the United States in the global economy… Step 1:
Read More3 Key Barriers in seeking to improve call center operations
The absence of relevant metrics and process documentation can lead to call center managers and operators being lulled into a false sense of security. Call centers routinely collect data on “average” performance, such as average handle time, average speed of answer and aver
Read MoreSmart Grid and renewable energy mean new infrastructure
As a follow up to the issue of infrastructure proliferation I would like to include the following excert from an article in Power Magazine: “In June, California issued yet another report on renewable energy. This one, a joint effort of the California Public Utilities Commission
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