How expensive is a new CSR?
Contact centers have a lot of daily challenges and high on the list is hiring, training and retaining a consistently high-performing organization of customer service agents (CSRs). The technology solutions and procedures chosen to enable, track, and manage the contact center can have
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iTeres provides services to companies ranging in size from Fortune 500 to local/regional operations across many industries. We have built our reputation for results on our clients' success and we strive to create partnerships where the collaborative relationships we enjoy with our clients yield measurable results and recognition for them and we become a trusted advisor and an integral part of our clients’ teams.
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