Crisis Management Consulting Services

iTeres provides organizations the guidance and hands-on assistance needed to develop, implement and maintain the governance structure, policies and plans required to effectively respond to and control crisis situations. Understanding that every crisis will be unique, iTeres focuses on developing a framework that will help standardize the organization’s approach in the event of a crisis. Our experienced consultants assist clients with all aspects of their crisis management programs, including:

Governance structure and policies

Crisis/Emergency Management Plans

Crisis Communications Plans

Incident Response Plans

Emergency Action Plans

Emergency Operations Plans

Business Continuity Program

IT Disaster Recovery Program

IT Availability Improvement Program

Services:

Crisis Management Program Development

Current State Assessment / GAP Analysis

Strategy and Planning including future state design and implementation roadmap

Solution Development including developing required plans and tool selection

Solution Implementation / Rollout

Test Planning and Execution

Program Audit / Review

Program Management

iTeres has extensive hands-on experience across a wide range of industries and is familiar with most industry regulatory compliance requirements, including: Healthcare Providers and Payers, Insurance, Education, Local, State and Federal Government (COOP), Banking & Finance, Manufacturing, Oil & Gas, Consumer Products, Retail, and Logistics/Transportation. iTeres follows Disaster Recovery Institute International (DRII/US) and Business Continuity Institute (BCI/UK) professional standards and ISO 22301 standards for governance and compliance of business continuity and disaster recovery systems and processes. Professional Certifications iTeres has extensive expertise and hands-on experience across the full range of IT functions as a services provider, consultant and advisor, including the following:

CBCLA  – DRII/US: Certified Business Continuity Lead Auditor

CHPCP – DRII: Certified Healthcare Provider Continuity Planner

CBCP – DRII: Certified Business Continuity Professional

MBCI – BCI/UK: Member level certification

ITIL – Information Technology Infrastructure Library: ITILv3/ITIL 2012 IT Service Management

PMP – Project Management Institute (PMI/US): Project Management Professional