iTeres provides expert guidance and hands-on assistance to help clients to diagnose and resolve IT availability problems related to an event or services of events, manage IT availability to meet current business needs and proactively plan for future availability needs of the business. Our expertise and services encompass all components critical to IT availability, including deployed technologies, facilities, policies, processes, organization and critical vendors, and how they work together to deliver required levels of service availability.
- Program Audit / Review
- Situation Assessment (What went wrong and why?) for both internally provided and outsourced services
- Current State Assessment / GAP Analysis
- Strategy and Planning including future state design and implementation roadmap
- Solution Development
- Solution Implementation / Rollout
- Program Management